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Privacy Policy

​GDPR Privacy Statement

​Your privacy matters to us.


This statement explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

What Information We Collect

We only collect the following personal data:

  • Name (if provided)

  • Postal address

  • Phone number

  • Email address

We do not collect any financial information, browsing data, or sensitive personal data.

 

Why We Collect This Information

We use your information solely for:

  • Processing and delivering orders or services

  • Contacting you about your order or enquiry

  • Providing customer support

 

We do not use your data for marketing unless you explicitly ask us to contact you.

 

Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to fulfil orders or provide services you request.

  • Legitimate interests – to respond to enquiries and provide customer support.

 

How Long We Keep Your Data

We retain your information only for as long as necessary to fulfil the purposes above (phone number/emails are kept for one year; address at which work was done is retained for 10 years as a record of jobs done), or as required by law. After this period, your data is securely deleted.

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Sharing Your Data

We do not sell or share your personal data with third parties, except:

  • Service providers essential to delivering your order (e.g., couriers)

  • When required by law or regulatory authorities

All third parties are required to keep your data secure and use it only for the agreed purpose.

 

Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent (if consent was the basis for processing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

How We Protect Your Data

We use appropriate technical and organisational measures to keep your information secure and prevent unauthorised access, loss, or misuse.

 

Contact Us

If you have questions about this privacy statement or wish to exercise your rights, contact us at:

Email: jon@gladstonepointingc.o.uk
Phone: 07376 62 88 11

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